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523 East 72nd St. 5th floor
New York, NY 10021
And let me make sure I nod to the support staff, they were phenomenal. They get you the appointments when you need them. Steve - the PA - has had a lot of experience and you might have appointments with him while Dr. Ellis is in the OR, but don't worry, you are in great hands. He's been doing this a long time and he also takes his time to answer all of your questions whether via the HSS patient portal or in the office. One time, I even forgot to ask him some questions, and I went back to find him dictating his notes, and even though I was probably interrupting him, he took his time to answer my forgotten questions with pleasure and no annoyance. Carlos in the office does a great job with the billing. He's fully transparent. He takes his time to go over the upfront costs and copays. Both admins, Esther and Rosalety, were so kind when I would check-out. They even let me borrow a knee scooter that another patient had left behind. This was a God-send! Unfortunately, I had bought an indoors knee scooter, without the thick enough tires to roll around the mean streets of NYC. This knee scooter that they let me borrow increased my freedom, allowed me to escape from staring at the same four walls every day, and gave me the ability to do things and feel fresh air on my face during this difficult time. I'll never forget this act of kindness. Lastly, with the ability to finally fly and with the hopes of recovering in a more scenic place, my husband and I mistakenly booked a trip. Unfortunately, the resort was not letting us get out of it, even though we had jumped the gun thinking I could do more activities than I really could. Rosaletty was able to write a support letter attesting to the fact that I was not in the condition to do any of the activities that the resort offered. Our mistake, but thanks to her, we were able to get our money back. This was huge.
Can't say enough good things about this office. I would go back if I ever needed Dr. Ellis and his team again.